Blogging because I CAN!

Three weeks, five trips to the Globe office, and several phone calls to their not-so-helpful customer service line later, we finally have internet at our house. I would have never imagined that it would be so difficult to set up wireless internet at our house. One would think that if a certain company offered a service... and you wanted to PAY them for that service... that you wouldn't have to jump through numerous hoops to get that accomplished... but nooooo. Allow me to recap what I had to go through to be able to blog with you today from my sala (i.e. living room).

Step 1: Find Globe office (located at the mall) and pick up application. Can't fill out and turn in the application then because I needed an ID and my CA drivers license didn't count. I would need to bring in my passport.

Step 2: Return to Globe office, passport in hand, to turn in completed application. Ask about several internet options. Find out that the fastest available connection is "wired." I inform the gentleman helping me that we want "wireless," to which he replies that we will need to go with the slower option. Not really understanding why (and being technologically challenged), I accept this and leave. Am told that I have completed my application and they will be installing the internet in 3-5 days.

Step 3: Talk to a friend of mine and realize that "wired" didn't mean that we would have to be plugged to the modem, but that the modem would be installed using a wire...

Step 4: Return to Globe to clarify this whole "wired" vs. "wireless" issue, tell them that we want the fastest connection. Am informed that the reason my application wasn't being processed was because I needed a Filipino ID. Now, why didn't them mention that the previous two times I went to the office and talked to them for 45 minutes... The times where I said "is this all I need?" and they said "Yes"...

Step 5: Get Filipino license (which I needed anyway for my motorbike).

Step 6: Return to Globe office to give them a copy of my new Filipino driver's license. Am told once again, that they will contact me to install the internet within 3 - 5 days.

Step 7: Receive phone call on Friday saying they will install on Saturday, sometime between 8am and noon.

Step 8: Ali waits at the house until 3pm on Saturday. No one shows up... no one bothers to call.

Step 9: Return to Globe office, only to find out that the reason they didn't install it was that the contractors didn't have any modems. If you are an internet installation company, you would think you would have modems... nope.

Step 10: Get phone call Monday morning saying that they will be installing soon. Thankfully, one of my housemates had decided to work from home this morning and so he was there for the installation.

Did I mention that each time I go to the Globe office, I have to wait anywhere from 15 - 45 minutes before I can talk to someone...

Let's just say, I am very thankful to be sitting in my living room... on the internet! Finally!